Frequently Asked Questions (F.A.Q.)

How does Woods Memorial comply with federal regulations?

WOODS MEMORIAL Hospital CORPORATE COMPLIANCE PROGRAM

Woods Memorial Hospital is committed to upholding values of dignity, compassion, respect and integrity, while complying with regulations that influence the healthcare industry.

To help accomplish these commitments, Woods Memorial Hospital has developed and implemented a Corporate Compliance Program designed to prevent fraud and abuse and to uphold the organization's values of service, integrity and respect. This program also ensures that effective internal process and controls are in place to promote adherence to federal and state regulations.

The specific goals of this compliance program are designed to promote prevention of fraud, abuse and waste in healthcare; to encourage early detection and reporting of suspected abuse; to facilitate resolution of compliance issues; and to promote a culture of ethical and legal conduct among the Board of Trustees, staff, physicians, and general public.

As an aid in monitoring compliance, Woods Memorial has established a Compliance Hotline.

Any person who has questions regarding this program may contact the Woods Memorial Hospital Corporate Compliance Officer, Pamela Aderhold, at 423- 263-3656.

Where do I call about billing questions?
 

Woods Memorial wants you to understand about bill after you are discharged from the hospital or for an outpatient procedure. Our Business Office personnel will be more than happy to answer any questions about charges, insurance, Medicare or TennCare. The Business Office is located at the main entrance to the hospital, or can be reached by calling the main hospital number at 423-263-3600.
 

I have never been to Woods Memorial, where do I go?
 

Woods Memorial is located on Highway 411 North in Etowah. Follow the signs after turning onto Grady Road to your destination. The main hospital entrance is at a canopy, while the nursing home is to the right. The Emergency Department is located behind the hospital. Simply follow the EMERGENCY signs to the ER entrance.

For outpatient procedures, registration is located in the hospital lobby. To provide patient confidentiality, patients should sign in at the reception desk at the entrance. A clerk will call your name for registration, and then send you to the appropriate department.

The receptionist at the hospital entrance can direct patients where they need to go.

What if I or a family member needs additional care after being discharged from the hospital?
 

Your hospital discharge is planned virtually from the time you are admitted. In the event you need more time to recover, McMinn Memorial Nursing Home and Rehabilitation Center offers patients the option of receiving rehab care after being discharged from the hospital where physical therapy, occupational therapy and speech therapy are available on a short-term or long-term basis. The nursing home can be reached by calling 423-263-3646.

If patients are able to return home but need additional care, Woods Memorial Home Health is available. Therapists and nurses come to visit patients who need care, while also educating patients and family members about how to quicken the recovery period. If you or family member qualify for home health care, Woods Memorial Home Health can be reached by dialing 423-263-3628.

If you have any questions while in the hospital, the Social Services Department is available to answer questions about discharge. The Social Services office can be reached by calling 423-263-3669.

Does Woods Memorial offer health services to local industry?
 

Woods Memorial Occupational Health Department is available to assist local industries with a variety of services from flue shots to ergonomic analysis to placing a nurse on site. Click here for more information.
 

What should I expect when admitted to the hospital or nursing home?
 

Woods Memorial’s staff wants patients to feel as comfortable as possible while recovering in the hospital or nursing home. Although we realize patients would rather be at home, and that is why our staff will work diligently to speed your recovery.

Woods Memorial wants patients to know and understand their rights while in the hospital or nursing home, as well as what they patients’ responsibilities are to aid in the recovery process. Click here for the hospital’s Patient’s Rights and Responsibilities

What do I do if my doctor is unavailable after hours?
 

When your physician is not available or can’t see you in his or her office, you can utilize the Woods Memorial Emergency Department. The Emergency Department is staffed 24 hours per day, seven days per week with physicians and nurses trained to handle all types of emergencies.
 

If I have a complaint, what do I do?
 

Woods Memorial takes your suggestions and complaints very seriously. If you have a problem, we want to resolve it as quickly as possible to your satisfaction. In the event you have a complaint with any department or staff member, we want to know about.

Complaints are handled by calling 423-263-3600. If you don’t get reasonable resolution to your problem, please call administration at 423-263-3605.

How do I find a doctor?
 

Woods Memorial cannot recommend a particular physician, but any member of our medical staff has been through a rigorous credentialing process. To obtain a list of physicians on staff at Woods Memorial, please call the hospital Public Relations Department at 423-263-3643.
 

Does Woods Memorial provide speakers for community or civic events?
 

Yes, click here for a list of possible topics.
 

Is Woods Memorial's Privacy Policy available on the website?
 

Woods Memorial's Privacy Policy can bee viewed here.